Shop. Collect.
Carefree.
Get the item you ordered or your money back — it's that simple.
100% Purchase Protection
Every order, every time
Fast Refunds
Back to your original payment
No Extra Fees
Protection is always free
What's Covered
Our Buyer Protection covers these common issues to ensure every transaction on Wax Trader is safe and fair.
Not as Described
If the product is not the product you ordered, you are covered for a full refund.
Damaged in Transit
If your item arrives damaged due to shipping, we will make it right with a refund or replacement.
Non-Delivery
If your order never arrives and tracking confirms it was lost, you are eligible for a full refund.
Counterfeit Items
Every product on Wax Trader must be authentic and factory-sealed. Counterfeit items qualify for immediate refund.
How It Works
Filing a claim is simple. Here is the process from start to finish.
Contact Your Seller
Go to your Purchase History and reach out to the seller through the Wax Trader messaging system. Include your order details, a description of the problem, and photos if applicable.
Not Resolved? Let Us Know
If the seller is unresponsive or you cannot reach an agreement after three business days, escalate to our support team. We review all evidence and make a fair determination.
We Get Your Money Back
Approved claims are resolved with a full refund, partial refund, or replacement. You can count on hearing from us within 48 hours. Refunds process in 5–10 business days.
Coverage Details
30-Day Claim Window
File a claim within 30 calendar days of the estimated delivery date.
Full Refund for Eligible Claims
Approved claims receive a full refund back to the original payment method.
Every Order Protected
Buyer Protection applies to every purchase made through the Wax Trader platform — no opt-in required.
Support Team Backup
If you and the seller cannot reach a resolution, our support team steps in to make the final call.
What's Not Covered
Buyer Protection does not apply in the following situations:
- ×Buyer's remorse or change of mind.
- ×Items damaged by the buyer after receipt.
- ×Opened or tampered sealed products (unless received that way).
- ×Claims submitted more than 30 days after estimated delivery.
- ×Transactions completed outside of the Wax Trader platform.
- ×Buyer ordering errors (wrong item or quantity) unless the seller agrees.
Frequently Asked Questions
Need to File a Claim?
If something went wrong with your order, we are here to help. Contact the seller first, and if you need further assistance, reach out to our support team.