When Do I Get Paid?

Payout Timing

Payouts are delivery-based to protect both buyers and sellers. Here is how the timing works:

• Standard payout: 1 day after the carrier confirms delivery.
• Fallback payout: If delivery cannot be confirmed (e.g., tracking not updated), payouts are processed 15 days after the order was created.

Payout Eligibility

For a payout to be processed, all of the following must be true:

• The order has been delivered (or 15 days have passed since creation).
• There are no open disputes on the order.
• Your Stripe Connect account is fully set up with payouts enabled.
• Your account is not on hold.

How Much Will I Receive?

Your payout amount is calculated as follows: Subtotal + Shipping − Platform Fee (base 5%, with lower rates for eligible tier sellers) − Stripe Processing Fee (2.9% + $0.30). Tax is collected from the buyer and remitted by Wax Trader — it is not included in or deducted from your payout. You can see the exact fee breakdown for every order in your seller dashboard.

Example Payout Calculation

For a $100 sale with free shipping and $8 in tax:

• Buyer pays: $108.00 ($100 + $8 tax)
• Platform fee example (base 5% of $108): $5.40
• Your gross: $100.00 − $5.40 = $94.60
• Stripe fee (2.9% + $0.30 of $94.60): $3.04
• Your net payout: $91.56

Where Do Payouts Go?

Payouts are sent to the bank account you configured during Stripe Connect onboarding. You can update your bank account at any time through your Stripe dashboard. Payout transfers typically take 1–2 business days to arrive in your bank account after being initiated.

Payout Holds

Payouts may be held in the following situations:

• A buyer has filed a dispute on the order.
• Your Stripe account requires additional verification.
• An admin has placed a manual hold on your account.
• Your Stripe account has been disconnected or has issues.